Ofcom has fired a broadside against Talk Talk, accusing the company of behaving in an “dishonest, misleading or deceptive” manner when signing up new customers.
The regulator has accused Talk Talk of signing up new customers without their knowledge or consent. A practice known as ‘Slamming’ This latest broadside comes hot on the heels of Talk Talk being forced to pay £2.5m worth of refunds to its customers following an Ofcom investigation which revealed the company had over-billed customers for cancelled services.
The latest allegations concern the miss selling of telephone packages. Ofcom accuse Talk Talk of “providing misleading information that is likely to affect a customer’s purchasing decision” and “engaging in slamming”.
Talk Talk is also accused of breaching rules that give customers a 14-day cooling-off period after signing a new contract.
Ofcom has given Talk Talk a month to comply with the regulations and has the power to impose a fine if the company doesn’t mend its ways.
Among the measures that Ofcom is insisting Talk Talk corrects the behaviour of its customer agents, reminding the company that “agents must not behave in an aggressive manner, including applying unacceptable pressure on a customer to continue with a contract”.